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bykermick
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registering for my virgin media account

just signed up and all is running ok but i cannot seem to register for my virgin media account online. i would have liked to use webchat as i am hard of hearing so telephones are not a good means of contact for me, but webchat saus it is not available.

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Forum Team
Forum Team
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Message 2 of 6
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Re: registering for my virgin media account

Hi Bykermick, 

Sorry to hear that you're having some trouble registering for a Virgin Media online account. 

What happens when you try to sign up, do you get any error messages at all?

Let us know, we'd love to help. 

Thanks 

Emma_C - Forum Team
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bykermick
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Message 3 of 6
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Re: registering for my virgin media account

thanks for getting back - managed to sort it and can now get into account.

 

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mobileDevil666
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Re: registering for my virgin media account

im having same problems can you please advise how you sorted it 

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hyndser03
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Re: registering for my virgin media account

I am hanving the same problem I have signed up my box etc is being delivered tomorrow, I haveall the relevant/necessary info but whe I put the requested info into regoester my VIRGIN MEDIA ACCOUNT i get the following message:

 

The details you have entered are incorrect, please check and try again.

 

Believe me I have double and triple checked I am entering the correct info, I am but to no avail

 

Cheers,

 

Katy

 
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Forum Team
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Message 6 of 6
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Re: registering for my virgin media account

Hi Katy

Have you been able to get online with My Virgin Media since you had the equipment and activated the main account?

If not can you let me know/

Please pop me a PM with the following if this is the case so I can check into this for you:

  • Your name
  • Your full address
  • Confirm you are the account holder.

To PM* me, simply:

Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

 

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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