on 01-06-2022 23:35
I cant seem to register for an new account for my broadband and phone. I been trying for days, now my broadband is all up and running yet I still can't set up an account! i keep saying that I can't use that password, this seem to be on going issue from the feeds. Why Virgin is not taking this seriously and actually fix the problem. How can i access my bills, service and check my account without having an account!?
on 02-06-2022 09:30
Hi @paulina111,
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues when trying to set up an account. We can understand the frustration caused and we want to best help. Just to confirm are you trying to set up an account as seen here https://my.virginmedia.com/create-profile/register.html? Also, does the problem persist across multiple devices and browsers? If so please try the following :
Please let us know if this works and if you need any further help.
Thanks,
on 02-06-2022 09:59
on 02-06-2022 13:23
Thank you for letting me know @paulina111.
In this case, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,