My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 8154 Views
  • 0 replies
  • 3 kudos

Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

04-Sign_In.png

Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png

Bizarre log in issue

When I try and sign in on the VM connect or MVM app it doesn't recognize my e mail address, however, the account is logged in on my laptop and when I check the account details the email is correct!

joshlad by Tuning in
  • 441 Views
  • 2 replies
  • 0 kudos

Unable to register My Virgin Media Account

As per the title, whenever I try to register through either the app or directly though the Internet I am unable to register. My WiFi and TV box have been set up since Wednesday the 29th and it is now Sunday the 2nd. Whenever I attempt to register it ...

Usage outside plan

Got a message saying I've used £7 outside plan and check virgin app.I did and it won't show me any usage 

Alan76 by Joining in
  • 262 Views
  • 1 replies
  • 0 kudos

Any virgin apps work?

Been a customer for over a month now and  app doesn't show or recognise my account. Virgin connect, I can't sign in anyone else in same boat? 

d5xby by Joining in
  • 583 Views
  • 5 replies
  • 0 kudos

Welcome email

Hi, I've not received any information to set up my account, rang the customer service, wasn't able to get far as was asking for memorable information that I've not even set up, even giving the my account number and email address. The only information...

Cazbug91 by Joining in
  • 232 Views
  • 1 replies
  • 0 kudos

Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 8154 Views
  • 0 replies
  • 3 kudos

Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

04-Sign_In.png

Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png