on 08-02-2023 12:24
Hello,
Same pb, can't re-initiate my password. Letters/numbers, 8/10 characters, no special character.... can somebedy help me by PM ?
thanks
Mary [removed]
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on 08-02-2023 14:36
Hi @m_gaudin,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues registering for your online account and seeing a password error!
Have you taken a look at the following to see if this can help with creating a password:
Please give this a try and let us know if you're seeing the same error.
Have you also tried registering with another email address to see if this can help? Please let us know and we'll be more than happy to help.
Thank you.
on 08-02-2023 14:42
Thanks @Paulina_Z
I tried many times : same error.
"registering with another email address" : I can't because I already had an account, I forgot my password and try to create a new one.
Mary
on 08-02-2023 16:58
Thanks for coming back to us, Mary.
I'll send you a PM now to assist
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-02-2023 19:05
Thanks for joining me on PM m_gaudin and allowing us to sort this for you 🙂
Do pop back if you ever need us
Best wishes,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill