on 01-12-2021 09:03
Wont let me sign in the mobile app use my email and password keep getting this message i can sign in use sim but not email and password been like this since 29 of November
01-12-2021 22:35 - edited 01-12-2021 22:37
@David153467 wrote:Any sign of a fix yet
I would guess that this will take several days if not weeks to resolve.
In the meantime you can still access all the information that you might need by signing into your Virgin Mobile account via a web browser. https://mobile.virginmedia.com/ecare/login
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-12-2021 08:29
Day 4 still not fix grr
on 02-12-2021 08:46
Hi @David153467
I'm very sorry that you are still experiencing this issue, as mentioned we are aware of the issue and are doing all we can to fix this.
We will update as soon as the fault is resolved.
Thank you.
on 02-12-2021 13:29
Any update yet on a fix
on 02-12-2021 17:28
Any update yet on a fix
on 02-12-2021 18:51
@David153467 wrote:Any update yet on a fixGrrr still not fix how much longer
on 02-12-2021 20:44
Guess the issue will never be fix
on 02-12-2021 23:16
Day 5 still not fix guess it will never get fix
on 03-12-2021 08:01
Day 5 still not fix now error code 920 we currently have issues with a our system come on how much longer before i fix
on 04-12-2021 08:14
Day 6 still not fix