Wont let me sign in

[David153467]

Wont let me sign in the mobile app use my email and password  keep getting this message i can sign in use sim but not email and password been like this since 29  of November

 

[Zak_M]

Good morning David153467. 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your email address. 

Please can you advise if you have reset the password though your my virgin media account & tried to log in again? 

Kind regards,

Zak_M

[David153467]

Already changed my password still the same  it's your app that need to fix it not on end  it's something on app end so please fix it asap

[Graham_A]

@Zak_M  This does appear to be an issue with the mobile section of the My Virgin Media app as the same is happening for me.

[David153467]

@Zak m will this be fix asap then 

[David153467]

Will this be fix Zak_M

[David153467]

Guess there  no further help as it definitely on app end 

[David153467]

Still not fix issue definitely on app so  fix it asap

[David153467]

I guess no one can fix this   its on app side

[newapollo]

Hi @David153467 

If you want a quicker response you need to call in and speak to customer support.

The Forums aren't an instant messaging system, staff generally take a couple of days to respond.

Have patience and they will get back to you.

Each time you add a further post to your thread it's pushed to the back of the queue.