Virgin media app can't download

[garymcdevitt]

I can't download the app it says not available in my country.. this is a UK phone and I'm in the uk

[Natalie_L]

Hi garymcdevitt, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues downloading the app, we will do all we can to help. 

This is a strange one, do you have any issues downloading any other apps? Also, which handset do you have please? 

Thanks, 

[garymcdevitt]

Thank you for coming back to me . I have no previous issues downloading.. my phone is a motorolla Moto e6 plus if that helps.. Gary 

[Steven_L]

Hey @garymcdevitt,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with the app that you're trying to download, does this happen over WiFi and data connections or just WiFi?

Regards,

Steven_L

[newapollo]

Hi @garymcdevitt 

You haven't been abroad have you and changed location to that country and forgotten to turn it back, either in your phone settings, or your google play app?

[garymcdevitt]

Thanks for replying Steven, I've tried both ways to download but no good.. Gary 

[Travis_M]

Hi @garymcdevitt

Thanks for your response

It certainly sounds like your app store is set to a different country, have you travelled anywhere recently where this may of been changed?

Regards