on 19-03-2022 15:53
Trying to connect to the Virgin Media app and when I go to log in it says that I have not yet verified my email address and that an email will be send with a link to do so. However, the email never comes and I am not able to verify my email address and therefore cannot access anything.
I have requested for the verification email to be resent multiple times but it still has never arrived 😞
on 19-03-2022 15:58
Have you checked the spam/junk folder for the email account that are trying to use?
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on 19-03-2022 16:25
Yeah, I have been regularly checking all folders in my mail
on 20-03-2022 12:15
Hi @BenLacyBrown, thanks for your post here in the community although I'm sorry the email still hasn't arrived.
I'm going to need to pop you a PM to discuss things further and investigate this.
Please expect this PM to arrive shortly and respond when you can.
Many thanks
on 29-05-2022 11:07
Hi my verification hasn't come through either. I have checked the junk and tried multiple times.
Please can you assist?
Max
on 29-05-2022 13:14
Hi @Trees5,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your verification email has not come through yet!
I'll be more than happy to look into this further for you and see what I can do to help. 🙂 I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.
Thank you.
on 27-07-2022 21:16
Hi my verification hasn't come through either. I have checked the junk and tried multiple times.
Please can you assist?
Best,
Ram
on 28-07-2022 08:23
Hi Yechizi,
A warm welcome and thanks for posting on our community forums. Sorry that you too are experiencing difficulties trying to verify your email address to set up your online account.
You have advised that you have checked your junk/spam folder already, as this is the case, I will pop you over a private message to take some details and we can assist you further.
Please click on the purple envelope to accept the chat.
Kind regards Jodi.