on 25-07-2022 11:46
Hi
I was trying to set up my Virgin media account but It seems I can't get a verification email .
I don't know what the problem is I received 3 emails with verification after nearly 2 days of trying to register but they were all expired .
I tried to call and that didn't help either I didn't received any email since and still waiting to set up my account.
on 25-07-2022 13:52
Hi Jay_YaRe,
Thanks for your Post on the forums, I am sorry you've encountered this verification email issue whilst registering for your Online Account.
I'll send you a PM now so I can confirm if we have your correct Email address and then resend the verification Email manually on my side.
Speak to you in a second!
Thanks,
Megan_L
on 25-07-2022 14:43
Thanks Jaroslav,
I've resent the verification email manually now, please let me know if you receive it and if it is successful once you click verify.
Thanks,
Megan_L
on 29-07-2022 13:11
Hi Jay_YaRe,
Thanks for chatting with me in our PM, I know it took a while but thank you so much for staying patient with us whilst we worked on resolving this on our side.
I am sorry for the inconvenience this issue may have caused, but I am so glad it's now rectified 🙂
If you need any further help, you know where we are!
Thanks,
Megan_L