Unable to use the features

[SINGLETON94]

 

 

 im Unable to use this method to identify any faults as shown on the picture.

[SINGLETON94]

I can use the service check however not the attached picture 

 i have some issues with the my VM app as it don't update with the correct information.

[Ashleigh_C]

This appears to be the website, can you try this via the My Virgin Media App please?

Thank you. 

[SINGLETON94]

dont exist on the app, just the website.