on 19-05-2022 15:55
I set up virgin media today and I’ve been trying to set up My Virgin Media App but am unable to as every password I put in is apparently incorrect. I have tried ringing for support for over an hour and have not been answered. I cannot view my bills,etc until my virgin media app is set up which is proving impossible.
on 19-05-2022 20:40
Hello @freanorth95,
Welcome, thanks for posting.
I am sorry for the issue with your online account.
Have you clicked the link sent in your welcome email? Which is needed to set up your account?
Many thanks,
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on 19-05-2022 21:33
Hi yes I have and have also gone through the alternative route on the website itself
on 19-05-2022 21:40
I have tried this and am still cannot create a password
on 20-05-2022 08:20
Hi @freyanorth95 thanks for your reply and confirmation.
Please can you try the following password requirements please and let me know if this still isn't working for you:
- Between 8-10 characters long
- Must start with a letter
- Contain at least one number
- No special characters
Many thanks