Unable to register on my virgin media. We’re sorry to see you go.

[malayka23]

I’m unable to register on my virgin media. It says I have been unregistered.

help

[Chris_W1]

Hi malayka23, thanks for the message and sorry to hear that. Can you confirm if the email address is listed on an old account, or is this via a new email address? ^Chris

[malayka23]

Yes it could be, as I had virgin media about 10 years ago from recollection. 

[Kath_F]

Hi malayka23, 

Thanks for coming back to us and confirming that. 

We'll need to run some checks to ensure the email has been removed from the old account. To do that I will need to confirm some information with you and pass data protection too. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi malayka23, 

Thanks for coming back to me on this one via private message. 

I have sent this over to the relevant team now for them to manually create the address for you. 

Once I have news to confirm it's been done, I'll come back and let you know. 

Thanks,