on 13-07-2021 21:20
I have requested resending of my confirmation email multiple times but have never received one. I have, of course, checked my spam and junk folders.
my services are up and running.
help please.
on 14-07-2021 08:50
Good morning @dalwatt
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with getting your my virgin media account up and running.
Are you able to let me know, have you previously been a customer of ours, If so did you have a my virgin media account set up then?
Kind regards,
Zak_M
on 14-07-2021 12:21
on 14-07-2021 12:39
Hi @dalwatt,
Thank you for getting back to us about this issue, and thank you for letting us know that you used to be a customer of ours previosuly.
I will be more than happy to look into this issue for you. I will send you a Private Message to confirm a few details before I can look into this further.
Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.
Thanks! 🙂