Unable to register for My Virgin Media Account

[Singy62]

I am a returning customer at a new address. When I try to register for My Virgin Media I get this.

We're sorry to see you go.

Now you've left us, we've closed your account and you can no longer register for My Virgin Media.

I was a customer years ago at a different address but with the same email address

Please help

[Matthew_ML]

Hey Singy62, thank you for reaching out and a warm welcome to Virgin and our community.

I can help you with this.

I am going to send you a PM, so we can get this sorted out for you.

Please look out for the purple envelope. Thanks 

[Mwh1]

Same issue whatsapp support people told me it was impossible to be rectified.

Maybe Virgin no longer want returning subscribers?