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RuthieV
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Unable to register for My Virgin Media Account

Hi

I signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not a robot' box has been ticked and I hit the Submit/Continue button, nothing happens, i.e. the same page with all completed details is displayed and I can get no further.

Any ideas please?

Thanks, Ruth

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Forum Team
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Re: Unable to register for My Virgin Media Account

Hi RuthieV

 

Thanks for getting in touch with us on the Forums. We are sorry to hear that you are having an issue setting up the online account and we will do our best to assist. 

Can you confirm if this happens one one browser or is this several? Have you tried this on multiple devices? 

 

We await your response. 

 

Kind Regards 

 

Chris. 

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RuthieV
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Message 3 of 6
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Re: Unable to register for My Virgin Media Account

Hi

I have tried doing this on my iPad and laptop - same problem.

Thanks.

Ruth

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Superuser
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Re: Unable to register for My Virgin Media Account

Previous answers to this question have indicated that you cannot complete the sign up process until your installation has been completed and services fully up and running.

I haven't seen anything to suggest this has changed, and based on your post it would appear the email suggesting you can is still badly worded.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Forum Team
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Re: Unable to register for My Virgin Media Account

Hi Ruth, 

Thanks for coming back to us on this Smiley Happy

We will need to wait until your services are installed and active. If you are still having an issue after this point we can then look in to this further Smiley Happy

Let us know how things go. 

Kath_F
Forum Team



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RuthieV
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Re: Unable to register for My Virgin Media Account

Hi

Understood. Thanks very much!

I will wait until after installation.

Regards

Ruth

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