Unable to register an account (DEF01 Code)

[courtneyglover]

Unable to register for broadband account due to DEF01 Code - have tried clearing cache, tried different browser, tried the app also with no luck.

Please help 🙂

[Lee_R]

Hi courtneyglover thanks for posting and welcome to our community.

Sorry to hear you've been having issues with registering your online account.  Can you please confirm if your services are active?  If they are can you please confirm the following:

The password you're attempting to set up is:
Between 8 - 10 characters?
Begins with a letter?
And contains at least one number?

Regards

Lee_R