I have a ntlworld.com email account that I have used for 15+ years. It was working perfectly up until randomly Monday when my phone Mail said there was an error. So I attempted to access it online via the virgin account and received the ‘unable to access’ error message.
When trying to reset my password it will not go any further than the date of birth page/memorable question page. No error message, allows me to submit but doesn’t load.
I have rung customer services 3 times now, the first time a lady told me IT were getting involved and k was told I would receive an update by email (helpful when I can’t get in the inbox). The second time I was told I should be able to see the escalation on my online account (I cannot). Then this evening when I rang the guy kept me waiting for 20 minutes to then tell me there is nothing her could do, he gave me a number to call (which is a dead line) and when I said I wanted to escalate it he literally cut me off. He legit hung up on me.
I don’t know what to do now. My whole life is in those emails. I’m waiting for a job interview confirmation with no other way of contacting them. I have parcels I am trying to track, I have all my mortgage, bank, home insurance info, everything in that inbox. Please could someone help me.
