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JordanS96
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Unable to Register

Hi,

I have had Virgin installed around 2 weeks ago now.

However, when trying to register for My Virgin it doesn't let me go past first page where you put your surname, account number, area code. It just seemingly refreshes the page without giving an error message.

All of the details I'm entering are correct as they're from my set up emails and invoice.

Thanks in advance for any guidance / help.

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Forum Team
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Re: Unable to Register

Hi JordanS96,

 

Welcome to the forums and indeed the Virgin Media family Smiley Happy

 

My apologies about the online account issue.

 

Have you since got this sorted? Let us know if you require further assistance,

 

Kind regards,

 

John

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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