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Gemini121
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Trying to register for my virgin media account online

I've been with virgin since August and I'm still unable to register to access my account through the app why I am yet to discover but it's doing my head in all I want to do is pay my bills through the app o get all the way through the process and then it comes up with I'm sorry we are unable to register your account very annoying 😡 why does this keep happening
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Superuser
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Message 2 of 6
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Helpful Answer

Re: Trying to register for my virgin media account online

Try setting up your My Virginmedia account on the browser version first and then login via the app.

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Forum Team
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Message 3 of 6
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Re: Trying to register for my virgin media account online

Hi Gemini121

Thanks for dropping by with your post and welcome to the community Smiley Happy

Did you manage to get this sorted through the browser as @Ernie_C suggested?

If not if you could let us know if you tried this and then pop back to me with any screenshots you may have of any error messages via a PM.

Can you let me know:

 

  •     Your name
  •     Your address
  •     If you are the account holder.
  • Your email for My Virgin Media

I can then look into this further for you.

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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AWAIMS
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Message 4 of 6
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Re: Trying to register for my virgin media account online

Did you ever manage to register with My Virgin Media?

I have been having the same problem for months and given up with the whole process. Absolute joke of a system that never gets sorted. Have just spent 50 minutes talking to them and no further on. Go through all the questions and then get the screen ‘Sorry we are not able to set up your virgin media account.’

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ando2
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Message 5 of 6
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Re: Trying to register for my virgin media account online

Hi Gemini121,

 

I am having the exact same issue - I am unable to register my virgin media account. I am putting in my surname, account number and area reference but when I click register it just loads the exact same page, no progression. Would really appreciate some help with this!

Many thanks.

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Forum Team
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Message 6 of 6
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Re: Trying to register for my virgin media account online

Hi ando2, 

Thanks for your post.

I can see Gareth has already replied to your thread here: Can't register my Virgin Media account

Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at the reply on the other thread and stick with that one so we keep all the information in one place. 
Thanks, 
 

Kath_F
Forum Team



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