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petersladdie
On our wavelength
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Text updates

I have been having problems with VM this morning and from the app I can see that they are working on the problem that is affecting my viewing. I clicked on get text updates but it does not let me add my number. I have tried rebooting everything but it is still the same. how do I report a fault with the text updates on the app? is it something we can report?

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Forum Team (Retired) Kaz_A
Forum Team (Retired)
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Re: Text updates

Hi petersladdie

Thanks for taking the time to get in touch with us about the issues that you had at the time with the text updates.

I am sorry you had a problem with your viewing Smiley Sad

Has this been resolved since you posted?  I appreciate it's been a few days.

If not please pop back to the Pm I have sent on the top right so I can check into the issues for you and see if we can resolve this.

Kind regards.

Kaz


Forum Team

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petersladdie
On our wavelength
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Re: Text updates

Kaz, thank you. I haven't had any issues since so have not tried it. if it does happen again I shall try to remember that the best way to sort out problems with an app is to log out of it, force stop/disable and uninstall it then launch a new copy from the store. if that fails then I will get in touch again. I only posted about it because I could not find an option to choose on the phone.
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