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Signing up to the virgin broadband app online

Jeannette84
Joining in

Hey, so I am new to virgin media broadband, and have tried several times to sign up with my app but it will not let me. Please could you help?? 

3 REPLIES 3

Paul_DN
Forum Team
Forum Team

Hi Jeannette84,

Thank you for reaching out to us and a very warm welcome to both our community and Virgin Media, sorry to see you are struggling to set up your online app, is it a Virgin Media Online account you are struggling to set up, what issue are you getting when you try, are you getting an error?

Regards

Paul.

Hi its the virgin media app I am trying to register with as I now have virgin broadband, but it just says error every time I try to register 

Have you tried setting up an online account up first then once set up then use the same details to log into the app?

Regards

Paul.