Signed up with wrong email address

[Lynda1810]

Signed up with wrong email address 

[Ayisha_B · Accepted solution]

Hi @Lynda1810,

A warm welcome to our Community Forums and thanks for your post. 

Sorry to hear you've used the wrong email address to sign up. To clarify is this for your online account? 

If so, we have some info here on how to update your info 

Does this help?

[Lynda1810]

Hi thanks for getting back to me the email doesn't exist so can not sign in to verify the account 

[Lee_R]

Hi Lynda1810, thanks for getting back to us.

I would like to help you resolve the issue with signing up to My Virgin Media, with the incorrect email address.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Lynda1810, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R