on 25-07-2022 21:29
Hi, I've just returned to Virgin Media but I can't register for My Virgin Media with my email address, as it's 'already in use'. Can anyone tell me if I can reset or wipe my old account, or how to deregister my email from the old account?
Many thanks
on 25-07-2022 21:54
on 26-07-2022 08:28
Hello @DarthPower,
Welcome, thanks for posting.
I am sorry for the issues with your online account.
Please do try using a different Email address as mentioned above, let us know how this goes.
Many thanks,
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on 26-07-2022 11:38
Hi, I have had numerous calls to get this fixed and failed. I have tried a different email address as suggested, and that still does not work. I have been told you will delete my old account, that you would merge the old and new accounts, and I still can`t set up an account. Your tech team were to take a look - that was 2 weeks ago! People swap providers all the time, I did not have this issue when I re-joined Sky.
Please can you help or escalate this to management level as I am becoming increasingly frustrated and considering my long term custom with Virgin.
Many thanks.
on 26-07-2022 13:46
Hello @DarthPower,
Thanks for your response.
I am sorry to see that you are not getting the resolve for this, I can understand why you are frustrated with us.
I will send a private message now, please do look our for a purple envelope at the top right of your page.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide