Registration

[Legregg1]

Hi 

I am trying to register for my virgin media account and when I try to put in my account number and area ref number I keep getting an error code message to try again later. This has been happening for a week now and I need to change some settings with my new broadband. 

Thanks 

[Zach_R]

Hi @Legregg1,

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear that you're having a bit of trouble registering for a My Virgin Media online account. What device and browser are you using? Have you tried clearing cache and cookies?

Thanks,
 

[Legregg1]

Yes I have tried all this. 

I have used all types of browsers on 3 different devices. 

I need to change the settings on my account. If this is a known issue I would like this sorted asap. 

Thanks 

[Adri_G]

Thanks for replying back and confirming this, Legregg1.

Sorry to see the issue persists after these checks, we'd love to check things and assist further with this.
 
In order to enable me to help, I will shortly send you a private message here to share more details.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.