Registering my account DEF01 error

[Kopite90]

I keep getting this error whenever I try to register or the page refreshes saying sorry to see you go it’s rather frustrating any chance someone can help please 

[Molly_T · Accepted solution]

Hi Kopite90, welcome to the community! Thank you for posting!

Sorry to hear you are having difficulties registering with My Virgin Media! 

We will need to have a look into the account to offer further support with this so I will send you a PM to confirm a few details. You will find this in your Inbox, in the top right corner of the page. 
We can return to the public thread with an update as soon as possible.

All the best! 

[Piperchris]

I have the same issue. Please could you help me too? 

Agents on the phone and WhatsApp are useless!

[David_Bn]

Good Evening @Piperchris, thanks for your post on our Community Forums, and a very warm welcome to you.

Check out the purple envelope in the top right hand corner for a private message from me, and I'll have this logged with our IT team.

Kindest regards,

David_Bn

[David_Bn]

Thanks for your PM @Piperchris, and I'm pleased this has now been resolved for you.

Do feel free to come back to our Community Forums if you have any further issues that need to be looked into.

Kindest regards,

David_Bn