Registering for online MyVirginMedia Account

[LouReid]

I am trying to help my parents move away from paper bills and £1.75 charge.  When trying to set up a MyVirginMedia account for them I am having issues as there is already an email address registered for their account. I assume this was created automatically by virgin media as they do not have a password for it and it is not my parents email address. Can you help please.  

[Adri_G]

Hi LouReid, thanks for posting on our help forum today about your parent's online account and paper bill issue.

We wish to warm welcome you to our community, we're eager to best assist you with this.
To enable us to do more checks and resolve this, I will send you a private message here shortly.

Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.