Re-registering email

[ripcompo]

Hi there, 

I was a virgin customer a couple of years back then went back to sky, but have now come back to use the virgin internet. 

When I go to log in / sign up, my email address just says sorry to see you have left. 

How can I re-register with my previously used email as I need to contact support to get a promised booster chased up. 

Cheers

[Hayley_S]

Hello @ripcompo,

Welcome, thanks for posting.

I am sorry for the issue with your email.

Are you needing help with just your email? Or is it when you are trying to register for an online account? 

Many thanks,

[ripcompo]

Hi thanks for getting back in touch, its logging into or signing up to my virgin using my email address that I used when I was a customer before.  

[Hayley_S]

Thank you for coming back to me @ripcompo.

This will be the cause for the issue, as it is registered with an old account. 

Have you tried using a different email? 

Many thanks,

[ripcompo]

Hi, no I have no other email address. Does this mean I need to create a new email address somewhere solely to log into my virgin media account? 

[Hayley_S]

Hello @ripcompo, 

No problem, I will send you a private message now, to see what else I can do.

Please look out for a purple envelope at the top right of your screen.

Many thanks,