on 12-06-2022 14:09
I've been trying to update the password for my account but keep getting a DEF01 error when clicking on the link that I get sent to my email. I've tried different browsers (Edge, Chrome and Firefox) to no avail, clearing cookies doesn't make any difference either.
Please advise on how to proceed, since I need to make urgent changes to my account, regarding upgrading my services and payment.
Thanks in advance, best regards,
on 12-06-2022 16:22
Hi @clcort thanks for your post although I'm sorry to hear you're unable to log into your My Virgin Media account at the moment.
Please allow me to send you a PM to enable to help you log in, so please expect this to arrive shortly and respond directly when you can!