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Preparing my account

Meganlucy21
Just joined

on ‎13-10-2022 15:16

I have had an account with Virgin Media for a few weeks and my broadband was installed in my home over a week ago. On my VM app, it says ‘we’ll have you set up within 48 hours’. This was due to be set up days ago which means I can’t view or manage my bills and settings, see my package details or check my service status. I need my account to be set up so I can view my details. 

thanks!

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1 REPLY 1

Alex_RM
Forum Team
Forum Team

on ‎13-10-2022 17:34

Hi Meganlucy21,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues setting up your online account. I've not been able to locate any details for you, so I've popped you over a private message (purple envelope, top right hand corner) to get this from you.

Alex_Rm

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