on 12-08-2022 17:52
I can not reset my password. It continuously says password invalid despite following the guidance.
Answered! Go to Answer
on 13-08-2022 08:24
Hi @Kirstyl86
Welcome to the community
Sorry to hear you're not able to successfully reset your password. Can you confirm what you are trying to access?
Is this a Mobile or My Virgin media online account? If so do you get the same error when using both the app and the website? Or is it a password for something else?
on 13-08-2022 08:24
Hi @Kirstyl86
Welcome to the community
Sorry to hear you're not able to successfully reset your password. Can you confirm what you are trying to access?
Is this a Mobile or My Virgin media online account? If so do you get the same error when using both the app and the website? Or is it a password for something else?
on 14-08-2022 19:21
Hi, it is for the virgin media account, but via an app.
on 15-08-2022 08:16
Thank you for that information. I am more than happy to help in getting this reset for you.
I will private message you to confirm your details and pass some data protection.
^Martin
on 04-10-2022 20:15
on 05-10-2022 08:08
Hi @klarad8 thanks for your post although I'm sorry to hear of your concerns raised.
Please allow me to send you a PM so I can look into this further for you.
Kindly expect this to arrive shortly and respond directly when you can!
Many thanks