Password not working

[Chloejades]

I’m a new customer , I’ve been trying to set up an account because I’ve just got my account number but I can’t set up a password no matter what I try , I have tried everything . Someone please help me. 

[Steven_L]

Thanks for takin the time to post about this issue @Chloejades. I am sorry for the online account creation issue. Thanks for letting me know the error you are getting when creating.

Are you using one of the following links? - https://my.virginmedia.com/my-profile/view or https://www.virginmedia.com/my-virgin-media/account-settings/details

Can you confirm the password you're using meets this criteria;

8-10 characters 
Starts with a letter 
Includes at least one number 
No special characters
If so, can you try a new browser for me? This has worked for me in the past to solve this. The last thing to try if the new browser doesn't work, try clearing all cache/cookies, auto fill passwords and browsing history.

Please let me know how it goes, trying the above to register your account.
Regards,
Steven_L

[Chloejades]

It keeps showing the same “you can’t use that password” even after trying everything that you suggested

[Steven_L]

Thanks for coming back to us @Chloejades, it looks like this will need to be logged with our support team to get resolved.

I would need to confirm a few details over private message, please look out for my message and we can get started.

Regards,
Steven_L