Password needs resetting but no callback

[willparker6]

For some reason (most likely my error) I couldn’t log into the app so tried to reset the password. Directed to call customer services who advised I would be called back. This hasn’t happened and I’ve had no luck using the WhatsApp chat either. 

Is an admin able to reset my account and issue the new password, I can’t hang on the line with CS any longer. 

Many thanks

Will

[Ayisha_B]

Hi @willparker6 👋, 

A warm welcome to our Community Forums and thanks for your post. 

Sorry you're having some issues resetting your password. 

I will be more than happy to help you 😊

Will pop you a PM now to confirm some details and we can take it from there. 

Speak soon!

[Ayisha_B]

Hi @willparker6,

Thanks for your time via PM 😊

I have reset your password for you as requested and PM'd you it,

If I can help with anything else, let me know.