Old account number showing in App

[CRonald]

I cancelled a virgin media contract in my old home, then when I moved into a new house I entered a new contract with virgin however the email associated with my virgin media app is still showing my old account number along with the old data/bills etc.

I know the new account number because I still get emailed with the latest bills but I can’t manage anything to do with this contract the way the app is currently

[Paulina_Z · Accepted solution]

Hi @CRonald,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with registering for a new online account at your new property! I can understand your frustration.

I'll be more than happy to help look into this and see what I can do to resolve this issue for you.

I will send you a Private Message to confirm some details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Pclark0404]

Hi I'm having the same issue 

[Martin_N]

Hi Pclark0404,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your online account. 

I am happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin