on 22-07-2021 18:40
I'm unable to log onto my virginmedia account. I though it was the password, so went to reset, however website tells me that my username doesn't exist (this is my virginmedia email address, which I have used previously to sign on). I've spoken to customer services a number of times who's only suggestion is to re register. When I try to do this, the website tells me - Sorry, this username is not available. Please enter another username and try again.
I've been trying to sort this out for over a month now, and I'm getting nowhere. How can this be resolved?
on 22-07-2021 20:51
Hi ChrisH1971,
Thanks for posting and sorry to hear you're having some issues signing in online.
So I can help, I'll need a few more details from you.
I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 08-12-2021 22:04
Have got the same issue again. Password not recognised and unable to reset…. Can anyone help….
on 08-12-2021 22:36
Can you log in to your virginmedia broadband account?
on 09-12-2021 08:21
Did you receive the Private Message from Alex_R ChrisH1971?
Rob
on 09-12-2021 09:43
I had private messages from Alex the first time it happened, but having new problems.
on 09-12-2021 11:49
I will send you another Private Message to look into this for you ChrisH1971, look forward to your reply.
Rob