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MyVirginMedia App

J450NC
On our wavelength

on ‎09-06-2022 10:06

The “status” tab at the foot of the page in the MyVirginMedia App fails to load.

Ive tried on two different devices but it still fails.

ive deleted the app and reinstalled it, but I still get a “something went wrong” page with a “retry” option and selecting this just returns you to the same error page. At the foot of the page is an error code EC:N4

Does anyone know what the solution is to this error ? 
All the other tabs appear to work fine, billing etc loads no problem.

25 REPLIES 25

J450NC
On our wavelength
In response to Kain_W

on ‎19-06-2022 00:33

Kaon read the thread, this was already answered ! 
yes iOS users can use the web.

No they cannot use the App on iPhone or iPad.

Try finding out where your ‘experts’ have got to with a patch or App update.

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Vikki_M
Forum Team
Forum Team
In response to Muffle

on ‎19-06-2022 08:56

Hi @Muffle

 

Thank you for your post and welcome to our community.

 

I am sorry to hear you are also having this issue.

 

Have you tried the diagnostics mentioned in this thread?

 

Is your device on the latest operating system?

 

Please pop back to us when you can. 

 

 

 

Vikki - Forum Team


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J450NC
On our wavelength
In response to Vikki_M

on ‎19-06-2022 09:19

Not sure if this is deliberately antagonistic  ? 
@ vicki

read all the threads 

ive already answered your questions 

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Muffle
Joining in
In response to Vikki_M

on ‎19-06-2022 09:42

Hi Vikki

Yes, I have done everything in this thread. As there seems to be an issue with the MyVirginMedia app and Apple operating system you should be passing this issue on to the app developers and Apple so it can be resolved quickly.

Thank you

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Chris_W1
Forum Team
Forum Team
In response to J450NC

on ‎19-06-2022 11:58

HI J450NC, thanks for the reply. Can you confirm if the device is running the latest software and if removing and re-adding the app. ^Chris. 

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J450NC
On our wavelength
In response to Chris_W1

on ‎19-06-2022 12:42

There are 3 threads on this and your questions have been answered elsewhere.

Do you know how you can search for users posts, if not suggest you go join remedial class with Vicki.

Youll find the answers in these threads, there’s also a facility to search for key words on forum websites, suggest you refresh on how to use this before adding to the antagonistic replies.

Do you get paid pro-rata on the number of replies rather than quality ? 

Still no meaningful response on App fault for Apple users ! 

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