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Rkwood
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My virgin media register

I have tried registering for my virgin media. 

 

It just refreshes the sign up page every time.

 

I have called phone support who were useless. 

 

What the hell do I do? As my bill is wrong and I can't access it. How do I make a Complaint?

 

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Forum Team
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Re: My virgin media register

Hi Rkwood, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

Apologies to hear you were unable to register for My Virgin Media. 

Checking things out it looks as though there is an account registered for you now, and a complaint. All which was resolved via the teams. 

Are you still having problems logging in to My Virgin Media? 

Come back and let us know.

Take care,

Kath_F
Forum Team



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Seb89
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Re: My virgin media register

Hi Kath,

I have been having the same problem for months now. I keep giving up and then coming back a few weeks later to give it a go. I've bitten the bullet this morning and contacted Virgin Media over the phone this morning, the first call was hung up, and the second call was no help whatsoever.

To clarify, I am trying to register for My Virgin Media but am having the same problem as the original comment. Despite my e-mail address, account number and Area Code being 100% correct, I am unable to register. Every time I enter these details, on the first page, the screen simply refreshes.

If you can be of any help that would be amazing!

Thanks, 

Seb 

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Forum Team
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Re: My virgin media register

Hi Seb89,

 

I've responded to you on the thread you posted regarding this issue.

 

Thanks

Tom_S

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Wilhood
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Re: My virgin media register

Hi 

I have all my details now, account number and area code but cannot register due to the same thing as the original poster, tried numerous browsers but just keeps refreshing after entering details.

Is there any fix for this yet?.

Thanks

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