on 02-07-2022 16:43
I try to put my password in but it kicked out it say retry to put a another one in
Answered! Go to Answer
on 03-07-2022 09:47
Hey there @Philpott, thanks for the post and welcome to the Virgin Media forums.
I'm sorry to hear about the issues you're facing with the MyVM app.I can understand your frustration.
Just before we get in to anything else.
Can you confirm you've tried another web browser / another device? Also can you confirm whether or not you've cleared cache and cookies as that may cause issues with setting up a password.
Let us know and we'll get this issue sorted out.
Kind regards.
on 03-07-2022 09:47
Hey there @Philpott, thanks for the post and welcome to the Virgin Media forums.
I'm sorry to hear about the issues you're facing with the MyVM app.I can understand your frustration.
Just before we get in to anything else.
Can you confirm you've tried another web browser / another device? Also can you confirm whether or not you've cleared cache and cookies as that may cause issues with setting up a password.
Let us know and we'll get this issue sorted out.
Kind regards.
on 03-07-2022 10:45
Yes I did but it saying that you can't use that password please choose another that what I getting all the time
on 03-07-2022 12:52
Thanks for the reply.
I will further investigate this issue for you.
Watch out for the purple envelope inviting you to a private message.
Kind regards.