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MaisieK
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My Virgin Media

Hi, I’ve been trying to make a my virgin media account. I’m putting all my details in correct and it’s not saying any of them are wrong but when I ‘register’ it just takes me back to do it again, no matter how many times I do it it won’t let me register. I’m doing all the security things etc. 

Many thanksSmiley Happy

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Forum Team
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Re: My Virgin Media

Hi MaisieK, 

Thanks for your post Smiley Happy

Apologies to hear that you are having an issue registering for My Virgin Media. 

Have your services already been installed yet? If not, this can sometimes happen. Once your services have been installed though it should allow you to go through the process. 

If you have been installed already, what browser are you using? Try clearing the cache and cookies and trying again. 

Come back and let us know how you get on. 

Thanks,

Kath_F
Forum Team



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