My Virgin Media won't accept any passwords

[seandahenry]

I've been trying to set up a My Virgin Media account so I can manage my ebilling, etc. but it won't accept any passwords I set, including those that meet all the 'strong' criteria. Any advice? Extremely frustrating. 

[Natalie_L]

Hi seanahenry, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing issues setting up your online account, we would be happy to help. 

I will just need to take a few details via private message so that I can assist further. This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi seandahenry,

Thank you for joining me on private message. 

I am very happy we have been able to assist further. 

Please get in touch if you have any questions.

Thanks,