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My Virgin Media app is not working

jaburmester
Tuning in

My Virgin Media app on OnePlus 7 Pro is suddenly not working.

When you click on app logo moves for a bit an then freezes.

Any ideas how to resolve issue ?

Thank you for all help.

3 REPLIES 3

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @jaburmester,

Thank you for your post regarding the My Virgin Media app not working on your phone, I'm sorry to hear this is happening. Please can you try deleting and re-installing the app on your phone and let me know how things are working for you after this.

Best wishes,

Serena

After uninstalling app and reinstalling it all is OK.

Thank you for help.

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Ah, fantastic! I'm glad to hear the My Virgin Media app is running okay for you now. Thanks for letting me know!

Best wishes,

Serena