Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
663 Views
Message 1 of 4
Flag for a moderator

Lost user names passwords

I cannot access my virgin media or get help 

i do not know user name or passwords 

the help section asks security questions I have forgotten the answers to     I’m 74

they also ask fo my acc no and area code     As I do not get any written or email billing I do not have these the only notification I get is on bank statement ,,, no ref no’s 

how do I resolve this 

0 Kudos
Reply
Highlighted
  • 1.1K
  • 42
  • 109
Moderator
Moderator
657 Views
Message 2 of 4
Flag for a moderator

Re: Lost user names passwords

Good morning Johnchatten, 

 

Thanks for signing up to our community forum page, it's great to have you on board. 

I'm sorry that you're having some trouble accessing your online account and I have now sent you a private message so we can get this resolved for you. 

 

You can access your private messages by clicking on the purple envelope which is located at the top right hand side of your screen. 

 

Thanks, 

Dean C  

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
669 Views
Message 3 of 4
Flag for a moderator

Reply to dean c

As I said before the only info I can give you is my address 

[Removed]

thanks

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
Highlighted
  • 1.1K
  • 42
  • 109
Moderator
Moderator
633 Views
Message 4 of 4
Flag for a moderator

Re: Reply to dean c

Sorry about that Johnchatten, 

I have since sent you another private message so I can assist further. 

Thanks, 

Dean C

0 Kudos
Reply