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Log in issue. Code: DEF01

Joining in

Good morning,

I seem to be having a similar issue to other people who have posted on here. 
when I try to log in to my WiFi account I get an error code: DEF01

I try to reset my password and it doesn’t work.

Any help you can provide with this would be much appreciated.  


Forum Team
Forum Team

Hi there @WiFi-using-man 


Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here. 


I am so sorry to hear that you are also facing this issue with your My Virgin Media profile, can I just ask if you have registered the account first before logging in? 


If not are you able to try and register first here


thank you for replying 

I am quite sure I did register the account but I tried the link you sent and I get the same error code. 

Thank you @WiFi-using-man 


Can I ask if the email address you are using has been used for another account at all in the past? 


Thank you

Hi Ash_C

Not for any other account that I can recall, just my home broadband account. 

I will send you a Private Message to get some more details from you to look into this further for you WiFi-using-man.