I can't access any of my settings on the website or the app

[Carnavas]

I just get a variety of error messages when I try to access anything or i get a page where it says "This part of our site is changing" and I'm asked to update my profile (which doesnt work either). Can someone please look into why I can't do anything with my account? I can't update any of my details or change any settings.

[Carnavas]

Your colleague never sent me a private message.

[Ayisha_B]

Sorry you've not received the PM @Carnavas

I will send you one now.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Thanks

[Natalie_L]

Hi Carnavas, 

Our apologies for this happening. 

I can see my colleague has now sent you the message and is currently assisting further. 

Thank you, 

[Ayisha_B]

Just updating the thread @Carnavas, 

You should now be able to access your online account as per my PM. 

Let us know how you get on 😊

[Carnavas]

Confirm this is now sorted. Thank you to Ayisha for being the one to help me.

[Ayisha_B]

Thanks for the update via PM @Carnavas 👍

So happy all is working now 🙌 

If you need anything else, just give us a shout!

All the best.