Getting no verification email when trying to register for Virgin Media account

[Geoff_T2]

I want to set up an account for Virgin Media on the app and web. Yet the verification email is not being sent.

Can someone help - this has been over 24 hours now. I've retried on this link with no effect - https://www.virginmedia.com/my-virgin-media/register

Thanks

[Ashleigh_C]

Hi there @Geoff_T2

Thank you so much for your post to our community forums and welcome to the team! It's great to have you here. 

Can I just ask, have you checked your spam/junk folder at all? 

Thank you

[Geoff_T2]

Hi @Ashleigh_C,

Yes I checked span and junk. I did receive one around 2 hours ago. When I clicked on it (an hour or so after) it said the link had expired. So I requested another..

Thanks

[Ashleigh_C]

Thank you Geoff_T2

Are you also able to check the email by doing the following:

Selecting the Inbox folder > Sort > Date > Descending.

Does the email show then? 

Thanks again

[Geoff_T2]

I have just received the one verification email yesterday and when I clicked on it; the link had expired. I have not received another since.

Thanks

[Ashleigh_C]

I'm so sorry to hear this @Geoff_T2

Let me pop you a PM now and we will get the verification email resent. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

Thanks again.