Error message when trying to create My Virgin Media Account

[tpullar]

Hi, 

I have been trying to create a My Virgin Media account as I have just bought a broadband package.

When I type my email in and confirm, the following message comes up:

"Oops, we've ran into a problem,

Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01) "

I have seen this problem on here a few times but never seen an actual solution - which I'm sure you'll agree isn't giving a good sign for my future contract with you.

I have tried on multiple internet browsers on PC, as well as on phone, and via the app; all to no avail.

Is there any solution to this...???

[Paul_DN]

Hi tpullar,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you are facing issues when trying to set up an Online Account.

Have you used the Email address you are trying to use on a previous account?

Regards

Paul.