Error code DEF01

[wanwoend]

I got my Virgin WiFi 2 weeks ago and was unable to sign up for an account at the time. I read the answers on here which said things like go away and come back or wait 48 hours. I have now done all of these things and I still cannot set up an account.

[Gareth_L]

Hello wanwoend,

Thanks for your post. 
Sorry to hear about the issue with your online account.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L