Email verification

[Oldboy60]

Last week I had virgin media installed, however since the installation I have been trying to set up my virgin media account. Unfortunately however I cannot seem to receive a verification email to be able to set up my virgin media account. There is no problem receiving other emails from virgin media including registering for the forum, but the account verification email will just not come through.

Help please.

[Tom_W1]

Hi @Oldboy60 thanks for your post here, although we're sorry to hear of your concerns trying to register for My Virgin Media.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly, and respond directly when you can!
Many thanks

[jay2849]

Would you be able to help me with the same issue please, thank you.

[Kain_W]

Hi jay2849,

Thanks for your post and welcome back to the community.

Apologies for the registration issues, from checking our forums however I can see that our team has invited you in for a PM.

To avoid confusion we'll allow respones to occur from there.

Regards,

[Oldboy60]

Hi Jay2849
To be fair to virgin media there appeared to be a problem with my BT email not liking virgin media, despite having other standard emails coming through no problem.

virgin media sent a code through to my gmail account no problem took about 10 minutes after to set it up.

hope this helps 

[Kain_W]

Thanks for the update on this Oldboy60,

I'm glad your issue is now resolved.

Do pop back up to the team if you have any future queries.

Take care,