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philrooks
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Email password reset

Capture.JPGI am unable to re-set my password as I keep getting this error page after entering my new password. Its been like this for over a week, I have tried on a laptop and my mobile and same result.

Anyone able to help???

thank you

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Wezza
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Re: Email password reset

Hi m8 I've been getting that the last 2 months and i never changed the password,

"Pay Peanuts You Get Monkeys"
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Forum Team
Forum Team
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Re: Email password reset

Hey both,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issues resetting your password to log in to My Virgin Media. The first thing I would try is deleting the cache and cookies on your browser. Once you've done this try the Password Reset option again. 

Failing this, come back and let us know and we can see if there is something else we can do to help. 

Thanks,

Kath_F
Forum Team



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