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Email linked to old account

samuellincolnco
Joining in

Hi, I had a pervious account for broadband, cancelled it but have now rejoined, I have been given a new account number but I can't get into the app as it says there is already an account with my email on? Is there any way around this?

1 REPLY 1

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hey samuellincolnco, 

 

Thank you for your post and welcome to the forums 🙂 

 

Ah - don't worry this is something that we can help out with. It's called a move and transfer 🙂 What I will do is send you over a private message so that I can help out with this. 

 

Cheers, 

Ryan.