Email / account problems

[charlie-chalk]

Hi there.

For a few years now, I have been trying unsuccessfully to link my current Hotmail email address to my Virgin Media account, as it is still linked to my long redundant ntlworld.com email account (which I have no access to).

It causes quite a few problems, as I am unable to access any messages sent by Virgin.

Can anyone please help?

[Travis_M]

Hi @charlie-chalk

Thanks for posting on our community forum!
 

I don't quite understand what you mean by linking the hotmail address to your Virgin Media account - do you mean as a contact email or to log in to your online account with?

Regards

[charlie-chalk]

Hi Travis_M.

Thanks for responding. I mean both of those.  My VM account log-in is my old (NTL) email address, and new messages (I presume) get sent to that address.  And they ask for that email account name if I ring up VM.

Cheers,

Andy

[Travis_M · Accepted solution]

I see, i'll drop you a private message @charlie-chalk - please keep an eye on your inbox.

Regards

[charlie-chalk]

Hi Travis.

Nothing through as yet.

Cheers.

Andy

[Travis_M]

Hi @charlie-chalk

If you reset your email login (if you can't access the email you want on the account) and try and open the verification email through a different browser. Are you able to get in?

Regards

[charlie-chalk]

Hi Travis,

If I click on the link you send, I get the message:

Sorry, we can't confirm your username

If I try to access My Virgin Media, I get the following message:

Oops, something's broken

We're sorry this isn't the page you wanted.

Cheers,

Andy

[Travis_M]

Thanks for the reply, what browsers have you tried?

I'll update the IT ticket with the details

Regards

[charlie-chalk]

Chrome (my default browser), Edge and Firefox.

Cheers,

Andy

[Steven_L]

Thanks for coming back to us with that @charlie-chalk, I will pass this onto Travis, so that he can update the ticket with the support team.

Regards,

Steven_L